Name: Ivette Sanchez
Title: Customer Service Manager
Years at Knotts: 22
I manage the customer service department, shipping department, and reception.
I work closely with the outside sales reps and handle some of our key accounts. I also
handle special discounting from our vendors for our customers and review open orders and
purchase orders. I often wear many hats!
What’s a recent challenge a customer brought you and how did you solve it?
Sometimes the biggest challenge is getting material out to customers quickly. Fortunately, we have great vendors. We work together as a team with our vendors to take care of orders in a timely manner.
Why have you invested so many years of your career with Knotts?
My longevity here has to do with the people I work with. I have grown fond of them, appreciate them
and we have become a family.